![]() Try out another USB cable, ensuring that the other USB cable is functioning correctly when connecting a different USB device.To find out whether the problem may relate to the hardware device itself, please perform the following connectivity tests: Verifying the USB Connection Mac OS X 10.10.5 (Yosemite) or later: Verify if an installed plug-in is causing issues recognizing the hardware as explained in this article.Please consult this article for more information on macOS compatibility. macOS 10.12 (Sierra) or later: Older NI devices are no longer supported in macOS 10.12 or later and may therefore fail to be recognized.The NIHardwareAgent or NIHostIntegrationAgent services are not running in the background. ![]() ![]() Troubleshooting the device driver and firmware.This section is divided into the following chapters:
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